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Delivery

White Glove Delivery at Jacobs Custom Living

 In-Home White Glove Delivery

Your room isn’t complete until there’s furniture in it! It's our pleasure to treat your home and belongings with care and respect: our white-glove service means that our professionally trained delivery teams will deliver your product, place it in the appropriate room, assemble**, and remove all product packaging. 

Custom Items:

Because we use many different vendors in order to bring you such a great variety and range of furnishings, delivery times range from 4-8 weeks. Once your order is placed, your design consultant will advise you of expected delivery time. 

For custom items, time to completion depends on your fabric and parts being in stock. Your local store team will advise you of any stock delay. We also strive to schedule delivery around your needs - this may extend the total time to delivery.

Order Acknowledgement:

Once you place an order, you’ll receive an email acknowledging both your order and your sale price. This email will also include the contact information for the designer handling your order.

Delivery Schedule:

Once your pieces are available, your designer will call to schedule delivery! We strive to deliver at your convenience and usually have several days of the week on which we regularly deliver. One to two days before scheduled delivery, your local team will provide a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules,we are not able to guarantee a specific delivery time. At your request, however, we will gladly contact you 1 hour prior to scheduled delivery.

Delivery Guidelines:

Your room is almost complete! Please read the following to ensure the smoothest possible delivery.

Rescheduling:

We realize things may happen that require changes to your schedule. We’re happy to accommodate rescheduling your delivery with 48 hours advanced notice.

Measuring:

Before you order, please consider the size of your space in relation to your new pieces. Measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room. Make note of any obstacles such as banisters, narrow entries, low ceilings, or interior walls that may cause issue with furniture placement. Your designer will be happy to provide detailed measurements of your new pieces.

Delivery Obstacles:

Please communicate to your designer if you have challenging roads, driveways or other access points that would be difficult for our trucks. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight elevators, etc.

Delivery:

Our delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Please note our team cannot rearrange existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.

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